To be eligible for a return, your item must be in the same condition that you received it, unwrapped or unused and in its original packaging. You’ll also need to send your order number.

To start a return, you must contact us at info@willowacademyireland.com to request a return.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at:

info@willowacademyireland.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 days have passed since we’ve approved your return, we will not be able to process your return.